Frequently Asked Questions
Everything you need to know about your Selena Official shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please ensure the garments are free from makeup marks or perfume scents to be eligible for a full refund.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fabric elasticity mentioned in the description.
Which payment methods do you accept?
Selena Official accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping times and costs vary by location and will be calculated automatically during the checkout process.
How should I care for my Selena Official garments?
To maintain the quality of your pieces, we recommend following the care label instructions inside each garment. Most of our delicate items prefer a cold hand wash and air drying to prevent shrinkage.